ANALYSIS OF TIME TAKEN FOR THE DISCHARGE PROCESS IN A SELECTED TERTIARY CARE HOSPITAL

With quality playing and important role in operational parameters of a health care institution, the time for completion of the discharge process assumes importance. The cut-off has been stipulated at 180 minutes (3 hours). As the discharge is directly linked with clientele satisfaction it assumes paramount importance, more so maintenance of the proper turnaround times (TAT) supplements further admissions and thereby promoting operational excellence. Owing to the fact the admission and discharge are the first and last interaction process where a patient/ relative interacts with the operations desk , the importance of the same for clientele retention is also thought to be of paramount importance. The present study was conducted in a Medical college and a tertiary care corporate hospital where analysis were done to study , map and reform the discharge process , also none the less document fluctuation of client satisfaction with the reforms.