In Mental health Support, Ethical Perspective on the Utility of ChatBots

The use of chatbots is altering the dynamic between patients and medical staff. Conversational chatbots are computer programmes that use algorithms to mimic human conversation in a variety of ways, including through text, voice and body language. The user can type in a question and the chatbot will know exactly what to say in response. A major benefit of electronically delivered treatment and disease management programmes is the potential for improved adherence through the use of chatbot-based systems. This chapter presents a survey of current chatbot systems in the field of mental health. Some promising results have been shown for the use of chatbots in the areas of psychoeducation and adherence.