We do it differently. ( Focus on communication as a critical success factor for healthcare facilities)
The purpose of healthcare is to protect, consolidate and
return health to people and provide health services. The
world is changing rapidly, and therefore I confess it is
becoming increasingly difficult to understand.In my presentation, I wanted to point out how communicate effectively and also to develope the competence of the medical
staff in the effective functioning of interpersonal relationships .I wanted to help the medical staff to be successful
in this environment and in this way to improve the quality of health care. The research: Developing health professionals’ expertise on Manager Skills and Leadership.
Clarify the structure of communication as a tool to support the efficiency and quality needed in this profession.
We all know that the profession of a medical staff is very
demanding, not only physical, but also mental exhaustion and enormous responsibility. The current situation
in the healthcare sector is slowly and surely heading to a
situation where the personnel crisis will begin to collect
tax on the lives of patients who will soon be unable to
guarantee quality and safe care. Keeping pace with market developments, hospital management should be a topic for further development in patient satisfaction, as well
as working satisfaction of medical staff, thereby ensuring
the company’s long-term survival. The topic and questions in my presentation and research were focused on: Is
it worthwhile to apply effective modern trends in health
management and to improve the communication skills
of health professionals, thereby increasing the number
of satisfied patients while having an effective health facility?The fundamental question in my presentation and
research was working with staff, consistent explanation
and their involvement in the whole process of change,
the necessary but not sufficient condition for success was
the gradual change of culture in our facility. How did I
solve this problem?
